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Customer Grievance Redressal Procedure
Axis Max Life Insurance has a structured process in place to address customer complaints promptly and effectively. Click here to view our Grievance Redressal Policy.
We are committed to delivering a smooth and accessible customer service experience across multiple channels. You can reach out to us with your grievance through any of the following methods.
Level 1
- You may contact the Customer Service Executive or submit a written complaint at any of our branch offices. To locate the nearest branch, please "click here".
- Company website & email contact: Visit us at www.axismaxlife.com or write to us at service.helpdesk@axismaxlife.com
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Helpline Number:
1860-120-5577 (09:00 AM to 6:00 PM, Monday to Saturday)
Please call from registered mobile number only. NRI customers are requested to call on +91 11 71025900 or +91 11 61329950 (Available 24x7 Monday to Sunday). -
Head office:
Customers can also address their Grievance to the below-mentioned address:
Customer Grievance Redressal Unit
Axis Max Life Insurance Ltd.
Plot No – 90 C, Sector 18 Udyog Vihar,
Gurugram, Haryana Pin Code – 122015
You may also click here to submit your grievance online. Our team will respond within 3 working days
Level 2
Mr. Kartik Ramamurthy
CVP & Head – Customer Care & Customer Experience
Axis Max Life Insurance Ltd,
90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Email ID – Manager.services@axismaxlife.com
Response time: 3 Working Days
CVP & Head – Customer Care & Customer Experience
Axis Max Life Insurance Ltd,
90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Email ID – Manager.services@axismaxlife.com
Response time: 3 Working Days